frequently asked questions

We’ve gathered the most common questions about our luxury transportation services to help you find quick and clear answers. From booking details to service areas and ride experience, our FAQ section is here to guide you. If you don’t find the information you’re looking for, feel free to reach out—our team is always ready to assist you.

  • What areas does Excel Luxury Transportation Inc operate in?

    Excel Luxury Transportation exclusively operates within the United States, offering premier ride services in Florida.

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  • How can I book a ride with Excel Luxury Transportation?

    Booking is easy! Simply visit our booking page, choose your service, select the date and time, and complete the reservation process.

  • Are your services available 24/7?

    Yes, we operate 24/7 to ensure our clients have access to reliable transportation whenever they need it.

  • What types of vehicles are in your fleet?

    Our diverse fleet includes elegant sedans, luxurious SUVs, high-end limousines, and more, all meticulously maintained for your comfort.

  • Can I book a ride for someone else?

    Absolutely! During the booking process, you can specify the passenger’s details, ensuring a seamless experience for them.

  • Is there a Meet & Greet option available at the airport?

    Yes, we offer Meet & Greet services at airports to ensure a smooth and personalized arrival experience.

  • What safety measures do you have in place?

    Safety is our top priority. Our drivers are highly trained, vehicles are regularly inspected, and we adhere to strict safety protocols.

  • Are your rates competitive?

    Yes, we pride ourselves on offering competitive rates without compromising on the quality of our service.

  • Can I modify or cancel my reservation?

    Yes, you can modify or cancel your reservation within a specified timeframe. Visit our website or contact our customer service for assistance.

  • Do you provide services for special events or occasions?

    Certainly! We specialize in providing transportation for special events, weddings, corporate functions, and more. Contact us to discuss your specific needs.

  • How do I contact customer support?

    You can reach our customer support team via phone or email. Visit our Contact Us page for details.

  • What makes Excel Luxury Transportation different from other transportation services?

    We differentiate ourselves through our commitment to exceptional service, a diverse and well-maintained fleet, and a focus on creating unforgettable travel experiences.

  • Can I request specific amenities in the vehicle?

    Absolutely! During the booking process, you can specify any special requests or amenities you’d like, and we’ll do our best to accommodate.

  • Are your chauffeurs licensed and insured?

    Yes, all our chauffeurs are licensed, experienced, and insured to ensure your safety and security during every journey.

  • How far in advance should I book my ride?

    It’s recommended to book your ride at least 24 hours in advance, but we understand that plans can change, and we accommodate last-minute reservations based on availability.

  • Can I track my driver during the ride?

    Yes, you can track your assigned driver in real-time through our user-friendly platform.

  • Do you offer corporate accounts for businesses?

    Yes, we provide corporate accounts with customized billing options for businesses. Contact our corporate services for more information.